Ticket Office Hours

The ticket office will be open at 3pm on weekday events and three (3) hours prior to event time for weekends. For any further questions or ticket inquiries, please reach out to feedback@suns.com or call the PHX Arena ticket office at (602) 379-7800.

To ensure a smooth transition, we will have signage displayed around the outer building which will include a QR code for fans to scan on their mobile device.  Once scanned, the QR code will direct you to our ticketing events to complete your ticketing purchase digitally.

Ticket Office Information

The PHX Arena Ticket Office is located in the Pavilion on the Northwest side of the facility at 201 East Jefferson, Phoenix, AZ 85004 (corner of 1st Street & Jefferson).

Ticket Office Phone Number
(602) 379-7800

Ticket Office Phone Hours:
*Please note that the physical ticket office will be closed during normal business hours.
Monday-Friday (non-event days) 10am-5pm
Monday-Friday (event days) 10am-start of event/halftime,
Weekend event days 3 hours prior to event

Refund Policy

All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets.

Tickets therefore cannot be replaced if they are lost, stolen, or damaged. If a refund is issued, it will be processed to the original method of payment used at time of purchase. If a refund is approved, we cannot issue a refund to a different credit or debit card.